What is Journey Decals?
Journey Decals is a range of self-adhesive vinyl products for your vehicle. Journey Decals are produced in South Africa and made from the best vinyl available. Note that this is a manual process, so please allow 5-7 working days production of your decals.
How long do they last?
We use a 7-year warrantied vinyl and should anything happen to your product, please do not hesitate to contact us.
How do I apply the decal to my vehicle?
There are numerous ways to apply the decal to your vehicle. Both very simple. Watch this short YouTube video to get a better idea. We offer application services, contact us for more information and pricing.
How do I remove a decal?
Use a hair-dryer set to low heat to remove your decal from your vehicle.
What finish will my decal be?
The standard vinyl we use for all orders have a matte finish. We can also prepare your decal on a gloss finish, contact us for a quote.
About the store.
Our online store is operated out of Pretoria, South Africa. All vouchers and discount codes with expiration time/date will be managed under GMT +2. Our store is open 24/7/365.
How do the discount vouchers work?
If you have a discount voucher you can use it on checkout. Discounts cannot be combined and only 1 discount voucher can be used per order. Discount codes are not valid towards custom orders.
I just placed an order, how long before I get my decals?
Journey Decals are manufactured to each order. We do not carry stock on hand. Normally your order should take 5-7 working days (working days exclude weekends and public holidays) to complete. Once shipped you will receive a shipping tracking number. Delivery takes 1-2 days via our courier partners, Dawn Wing.
How will my order be delivered?
All orders ship from Pretoria East via our courier partner Dawn Wing, unless you've selected the collect option. Delivery is normally overnight (door to door) depending on the address but can take up to 2 days. If you've selected collect, we'll let you know when your order is ready to be picked up.
If I really don’t like it, will you take it back?
We do not offer refunds or accept returns on any products or custom work done. We’re happy to offer an exchange for any products that are not 100% satisfactory. You can exchange your decals within 7 days from the date received. The return must be done in its original, unused condition. Please send us an email at email@example.com for our address and an exchange authorization. Unfortunately, we do not offer refunds on shipping costs incurred. Also, all custom orders are final and may not be exchanged.
Can you send a decal to America?
Although we only operate within the South African border at present, we don’t mind helping international clients. Please send us an email at firstname.lastname@example.org to kick off the manual process.
Can you make a custom design for me?
Absolutely! All custom design work start at R450 per hour. Please note that we require full payment upfront before taking on any custom work. Please allow 24 hours for us to respond to any custom enquiries.
How do I place a custom order?
Drop us an email at email@example.com and we’ll take it from there!
Can I return a custom order if I’m unhappy?
Unfortunately, not. We will go through an approval and revision round (limited to 1 per custom order) to ensure you are completely satisfied before going into production.
I have a shop and would love to stock Journey Decals, how?
We offer wholesale prices to shops and resellers. Please send us an email at firstname.lastname@example.org to get the process started. We are currently interested in finding good shops to stock Journey Decals.